Refund Policy

At EJ Property Maintenance, we take pride in delivering high-quality work and ensuring our customers are satisfied with every service we provide.

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If for any reason you are not completely happy with the service, please contact us as soon as possible so we can address the issue. Our first priority is to resolve any concerns by revisiting and rectifying the work, rather than issuing an immediate refund.

All issues must be raised in writing within 2 business days of the completion of work and include supporting evidence (e.g. photos) where applicable.

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We are committed to making things right and will work with you to ensure the service meets the agreed standard. This may include one or more follow-up visits where necessary.

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In the unlikely event that an issue cannot be resolved after multiple attempts, we will then review the situation and may consider a partial refund, depending on the circumstances.

While this situation is extremely rare and has not occurred to date, this policy is in place to provide our customers with peace of mind.